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SPSI Inc. is a vertically integrated manufacturer and distributor of equipment and supplies to the custom decoration sector. This includes screen printing, digital printing, graphics and embroidery. We specialize in identifying client requirements, custom-tailoring solutions to meet them and undertaking the sourcing and logistics required to bring them to fruition. Our customers include some of the largest decoration and fulfillment companies in the world. 

technical service manager

JOB SUMMARY:

The Technical Service Manager position manages the activities of the technical services staff, both internal and sub-contractors. This includes, but is not limited to activities like installation of equipment, servicing and upgrading of equipment and software, field repairs, providing technical support to customers on-line and phone.  

Essential Job Duties

  • Organize and schedule technical support services and their performance; develop quality standards by which they will be measured.
  • Schedule equipment installs.
  • Oversee the processes used by the technical staff in the installation, upgrade, refurbishing and repair of equipment.
  • Organize and manage the timely assimilation of technology, parts, processes, procedures, and skills required to technically support new equipment being sold by SPSI.
  • Manage and maintain an inventory of parts, tools, and equipment to assure that SPSI is ready to support our customer’s technical support requirements in a timely manner whenever required.
  • Equipment demonstrations/running internal equipment to produce sales samples; customer training.
  • Maintain and develop equipment and brand knowledge.
  • Be an ambassador with customers and the community for SPSI and the brands it represents.

Skills, Qualifications, and Knowledge

  • Technical Associate Degree - College degree preferred
  • Specific courses in electronics, mechanics, management, problem solving, mechanical repair, computer programming.
  • Three to five years prior experience required
  • Strong supervisory skills
  • Strong organizational skills.
  • Strong problem solving skills.
  • Good people skills.
  • Excellent interpersonal skills to effectively interact with customers, vendors, and co-workers.
  • Strong communication skills, particularly listening skills, and ability to ask pertinent questions to gain information needed to diagnose an equipment problem and find the best possible solution.
  • Ability to provide clear direction on processes and procedures, establish standards of performance.Strong aptitude in learning how equipment works and the associated software.

Physical Demands

1. Setting up equipment, lifting and maneuvering equipment. 2. Regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds.3. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environments

Some travel to go to customer sites.Physical effort required: mainly in setting up equipment, lifting and maneuvering equipment.Significant listening to customer explanations of problem with people moving in and out of space. Working on equipment in customer shop with noise – focus required.Potential hazards: Chemicals, injuries from working with various parts of the equipment. Injuries related to incorrect lifting, etc.

Potential Hazards

Chemicals, injuries from working with various parts of the equipment. Injuries related to incorrect lifting, etc.Individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Direct Reports

Service technicians - Inside support - Sub-contractors

Service technician

JOB SUMMARY:

Our Service Technicians are responsible for installing, troubleshooting and repairing equipment at customer locations. Additionally, technicians provide telephone support and product training for our customers as well as participate in trade shows. Perform installation, troubleshooting, repair, and preventative maintenance on screen printing, digital, graphics, and embroidery equipment.Some of the equipment you may be working on Tesoma, Stahls, Chiossi e Cavazutti, ZSK, Mutoh, Mimaki, AWT, HIX, ASPE, MHM Automatics, just to name a few manufacturers. 
 

Essential Job Duties

  • Technicians must own basic tools, possess a valid driver’s license, and have the ability to obtain a credit card for reimbursable expenses.
  • Basic computer skills are required, and knowledge of screen and / or inkjet printing preferred.
  • Operate small tools - drills, saws, grinders, presses, and a variety of manual tools to repair and maintain industrial equipment.
  • Responsible for communication of progress of repair work, potential problems, and general functioning of equipment to customers and job supervisor.
  • Diagnoses and repairs, in a timely fashion machine malfunctions due to any combination of electro-mechanical, hydraulic, and pneumatic systems failures.
  • Qualified candidates must have some previous electrical/mechanical experience and excellent interpersonal & communication skills.
  • Maintain and develop equipment and brand knowledge.
  • Be an ambassador with customers and the community for SPSI and the brands it represents.

Physical Demands

  • Setting up equipment, lifting and maneuvering equipment.
  • Regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Travel to go to customer sites 
  • Physical effort required: mainly in setting up equipment, lifting and maneuvering equipment.
  • Significant listening to customer explanations of problem with people moving in and out of space. 
  • Working on equipment in customer shop with noise – focus required.

Potential Hazards

Chemicals, injuries from working with various parts of the equipment. Injuries related to incorrect lifting, etc.Individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HUman resources Generalist

JOB SUMMARY:

If you are a strong HR talent with experience in payroll, benefits, providing employee resources, and partnering with management we want to talk with you. We seek an experienced generalist with at least 5 years working in a small to medium-sized company who is a "can-do roll up your sleeves" professional. This position will work 24 hours per week with the potential to grow into a full-time role as the organization grows. Must be able to work on-site and can work remotely as business allows.

Potential Hazards

Chemicals, injuries from working with various parts of the equipment. Injuries related to incorrect lifting, etc.Individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.